top of page
  • Is a deposit required?
    Yes, to secure your date a deposit is required upon booking. This is a non-refundable deposit that goes toward the balance of your booking. Your balance will be due 24 hrs before your event. Please keep in mind your deposit will not be refunded if your refuse to sign the rental agreement, you agree upon paying the deposit to sign and agree to the terms and conditions and rental agreement. If you need to cancel, the deposit will be held for a future booking or can be used as credit toward another booking if you cancel within 72 hours.
  • Is delivery included? Can I pick up and drop off myself?
    Yes, delivery, set up and take down is included in your rental if you reside within Davis and Weber Counties. If you are outside these areas a delivery fee may apply due to mileage, gas and labor to travel outside of our radius. We do not offer customer Pick Up at this time. We take pride in our luxury and aesthetic products, we ensure quality and best performance by offering full service delivery, pick up and setting up the equipment so it looks nice, stays nice and keeps you worry free. A safe thing to assume is if you are outside these areas, a $1.50 per mile fee will apply. For example: if you live in Riverton, this is outside of Davis county by about 25 miles, so there and back is 50 miles. Meaning around a $75 travel fee may apply to the booking. BUT, this isn't always the case so its best to reach out so we can help you. If you have questions please email playlane.biz@gmail.com
  • What is all included in my rental?
    -Delivery -Set up -Take down -Products you reserve -Blower *if needed -Extension cord *if needed -Stakes or sandbags *if needed -Rules signs
  • What surfaces can you set up on?
    We can set up on: -Indoors -Concrete -Grass -Pavers -Asphalt -Turf We can NOT set up on: -Gravel -Rocks -Dirt -Water Please be advised that there MUST be access to an electrical outlet for inflatable rentals.
  • What are the rules for the soft play equipment?
    Parent Supervision is REQUIRED at all times when children are in the soft play area. Soft ply equipment is for children 6 and under ONLY. Nobody over the age of 6 is permitted in the soft play area. Soft play equipment can NOT get wet, no water, beverages, squirt guns or anything that can get the equipment wet is allowed in the soft play area. No reconfiguring, throwing, or flipping equipment upside down is allowed. Shoes must be removed before entering the soft play area. No wrestling, flipping, hanging or sitting on fences, roughhousing, running, or any other type of like behavior is allowed in the soft play area. A repair fee up to $500 per item will be imposed if any equipment is damaged. No sharp objects, eyeglasses, jewelry, gum, food, drinks, Piñata’s, or pets are allowed in the soft play area. No Silly String or Face Paint Is allowed in or on the soft play area as it does irreparable damage. Anyone with head, back, neck, or any muscular-skeletal injuries or disabilities, and others who may be susceptible to injury from falls, bumps, or bouncing are not permitted in the unit at any time. Keep all equipment away from heat and open flame at all times, material will burn or melt. If any item begins to burn or fall apart, make your way to the exit immediately. Equipment can not be set up on gravel, dirt, rocks or other surfaces PLAYLANE, LLC finds dangerous or that can cause damage.
  • What are the rules for Inflatables?
    Children age 15 and under using the inflatable must be supervised at all times by an adult. This is not a wet bounce house, bounce house must remain dry (unless due to unforeseen weather). No standing or jumping is allowed on the step into the bounce house. Shoes must be removed before entering the bounce house. No wrestling, flipping, hanging on supports, roughhousing, running, or any other type of activity besides jumping is allowed in the bounce house. No hanging from the netting on the sides or from the roof of the bounce house. A repair fee up to $500 will be imposed if the sides/roof is damaged. No jumping or bouncing against the columns and no climbing on the netting. No sharp objects, eyeglasses, jewelry, gum, food, drinks, Piñata’s, or pets are allowed on the bounce house. No Silly String, Confetti or Face Paint Is allowed in or around the bounce house as it does irreparable damage. Anyone with head, back, neck, or any muscular-skeletal injuries or disabilities, pregnant women, children under 1 year of age, and others who may be susceptible to injury from falls bumps, or bouncing are not permitted in the unit at any time. Keep the unit away from heat and open flame at all times, material will burn or melt. If the inflatable begins to lose air, make your way to the exit immediately. Bounce house MUST be staked or weighted to the ground securely at all times to prevent tipping or injury. Do not use it if winds exceed 15mph - the bounce house can flip over in high winds. If high winds exist, exit the bounce house immediately and turn off the blower. No Smoking in, on or within 50 feet of inflatable. If any smoking odor is discovered upon pickup, renter is responsible for FULL REPLACEMENT of equipment.
  • What time will you deliver and take down?
    We will arrive to set up the equipment 30-60 minutes prior to your event time. The amount of time you reserved is the amount of play time you receive. We will pick up at the end of your event time that you have booked. The earliest we will deliver is 8am, the latest pick up is 9pm. $50/hr is charged for any earlier or later delivery or pick up times. Rental is good for 8 hours (not including set up and take down time), if you need the rental longer a $50/hr charge will be added for every additional hour.
  • What is the cancellation policy?
    Cancellation notification must be given 24 hrs prior to event when payment is due. If payment is not made 24hrs prior, cancellation is assumed regardless of notification. Deposit is held for future booking if cancelled within 72 hours. Deposit is non refundable. Cancellation is non refundable if given less then 24 hrs and full payment was made. (Besides unexpected weather conditions). But, deposit can still be used toward a future booking. The only exception to the cancellation policy and the non refundable deposit is unexpected bad weather on the day of the event, we will work with you on a solution for refund (minus deposit) or reschedule.
  • How do I Pay?
    You will pay the non-refundable deposit upon booking here on the website. You will be emailed a payment link prior to your event. Payment is due in full 24hrs prior to your event start time. We accept all forms of payment including credit card, or Venmo.
  • What is your inclement weather policy?
    Sometimes it rains on our parade! We understand the frustration bad weather can have on a fun day, if winds exceed 15 MPH, inflatables must be deflated until it calms down. For the safety of participants and the risk of damage to equipment, if it rains or snows equipment must be moved indoors. If it rains or high winds on the day of your event, we will work with you on a solution. If none is found, you will receive a refund or deposit will be held toward a future booking. Processing fees will apply to refunds.
  • How do you care and clean for your equipment?
    Lets admit it, kids and parties are MESSY! That is why we have rules on what is not allowed on our equipment. As far as cleanliness goes, we keep them squeaky clean! Before and after every event, all our equipment is inspected, cleaned, and sanitized to ensure cleanliness and quality. We use FDA approved products. YES- we do wipe and sanitize every. dang. ball. pit. ball! ;)
bottom of page